GDPR (General Data Protection Regulation) & PECR (Privacy and Electronic Communications Regulation)
We hold clients’ and suppliers’ data and the data of personnel within companies that have expressed an interest in, or used KLH Sustainability’s services. We collect this data through business contact in quoting for, or completing a project, if a subject subscribes to our email newsletter, or if we have met in person and exchanged business contact details.
We hold only the data we require to contact our clients, potential clients or suppliers: name, company name & address, company email, main company telephone number and work mobile.
Contact data is stored on our in-house server which is not connected to the internet, in email address books and on a secure server for email marketing purposes with Campaign Monitor.
We are committed to complying with the current data protection laws including GDPR & PECR, only processing that data for the purposes made clear below:
- We will NEVER share with or sell your data to any 3rd parties
- We will do our best to ensure your personal information is accurate and kept up-to-date. Please do contact us if you want to update your details
- We will never disclose your details unless required to do so legitimately by law. For example, a request from the ICO
- We will not send you marketing messages via cold calls, automated calls, texts or fax
- We will contact you regarding current or potential projects as necessitated by the project
- Under PECR we might contact you by HTML email with news and updates, which we have identified as the most unobtrusive way to contact you. We will never contact you with marketing communications more than once a calendar month and only if:
- we have a pre-existing professional, or personal, relationship with you
- we have a financial or contractual agreement with you
- that we believe the information is of genuine and legitimate interest
- we believe that the information is useful or relevant to your job role
If you do not find our marketing communications of use, or interest, you can easily choose to unsubscribe from our HTML emails at any time. We will NEVER contact you again using this method (or any other form of marketing communication) and will delete your data from our active email marketing lists. The Unsubscribe link can be found in the header and footer areas of our marketing emails
If you require access, or wish to update the data stored by KLH Sustainability please email email@example.com and we will supply this free of charge if requested within one calendar month
If you wish to delete your record from our marketing list, simply send an email request to firstname.lastname@example.org
The internet isn’t always an inherently safe environment, but we will always work to ensure that all reasonable technical and organisational measures are in place to protect your personal data against accidental or unlawful loss, alteration, unauthorised use, disclosure or access
If there is a breach of the data we hold, which risks your rights or freedoms, we commit to reporting to the ICO and our contacts on the compromised lists within 72 hours of the breach
We undertake regular data and process audits
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